Privacy Policy
Your Privacy, Our Care
At Cozy Pancha, we care about your baby’s comfort and your family’s trust. This Privacy Policy explains how Classic Care International Private Ltd. collects, uses, protects, and manages information when you visit our website.
Introduction
This Privacy Policy applies to the website operated by Classic Care International Private Ltd., the company behind the Cozy Pancha brand. Cozy Pancha is a Sri Lankan baby care brand focused on providing comfortable, reliable, and affordable baby diapers.
By using our website, contacting us, submitting inquiries, or interacting with our online services, you agree to the collection and use of information as described in this Privacy Policy.
Information We May Collect
We may collect personal and non-personal information when you use our website, contact us, or make an inquiry about our products.
- Your name, email address, phone number, and message details when you contact us.
- Delivery or location information if you request product availability or order assistance.
- Website usage information such as pages visited, browser type, device type, and general location data.
- Information shared through forms, social media links, promotions, customer support, or feedback requests.
How We Use Your Information
We use the information collected from our website to provide better customer service, improve our products, and respond to your requests.
- To respond to your questions, product inquiries, and customer support requests.
- To provide information about Cozy Pancha diapers and related baby care products.
- To improve our website, product quality, customer experience, and communication.
- To manage promotions, customer feedback, product availability, and customer relations.
- To comply with applicable legal, regulatory, and business requirements.
Cookies and Website Tracking
Our website may use cookies or similar technologies to improve user experience, remember preferences, understand website performance, and analyze visitor activity.
You can control or disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.
Sharing Your Information
We do not sell or rent your personal information. We may share information only when necessary for business operations, customer service, legal compliance, or website functionality.
- With trusted service providers who help us operate our website or respond to customers.
- With delivery, support, marketing, or technical partners where required.
- When required by law, regulation, legal process, or government request.
- To protect our rights, safety, users, customers, or business operations.
Data Protection and Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, alteration, or disclosure. We aim to maintain proper administrative, technical, and physical safeguards to protect the information we collect.
Although we work to protect your information, no online transmission or storage method is completely secure. Therefore, we cannot guarantee absolute security, but we are committed to handling your information responsibly.
Children’s Privacy
Cozy Pancha products are intended for baby care, but our website is designed for use by parents, guardians, and adults. We do not knowingly collect personal information directly from children.
If you believe that a child has provided personal information through our website, please contact us so we can take appropriate action.
Customer Feedback and Product Improvement
We may use customer feedback, reviews, inquiries, and suggestions to improve our diapers, product quality, packaging, website experience, and customer support.
Product Quality
We focus on softness, absorbency, leak protection, comfort, and safety for delicate baby skin.
Customer Care
We listen to customer feedback so we can continuously improve our products and service experience.
Links to Other Websites
Our website may contain links to social media pages, online stores, partner websites, or third-party platforms. We are not responsible for the privacy practices, content, or security of those external websites.
We recommend reviewing the privacy policies of any third-party websites you visit through links on our website.
Your Rights and Choices
Depending on applicable law, you may request access to, correction of, or deletion of personal information that we hold about you. You may also request that we stop using your information for certain purposes.
To make a privacy-related request, please contact us using the contact details provided below. We may need to verify your identity before processing your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, products, business operations, or legal requirements.
Any updates will be posted on this page. We encourage visitors to review this page periodically.
Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact us.
No. 315/1, Seefield Watta,
Kandy Road, Mawathagama,
Kurunegala, Sri Lanka.