Introduction

This Refund & Return Policy applies to products purchased from Cozy Pancha through our official website. We kindly request customers to read this policy carefully before placing an order.

Since baby hygiene products are sensitive items, returns and exchanges are handled with special care to protect the safety and hygiene of every customer.

Return Eligibility

You may request a return or exchange only if the following conditions are met:

• The product received is damaged, defective, or incorrect.
• The product is unused, unopened, and in its original packaging.
• The return request is made within 3 days of receiving the product.
• Proof of purchase, such as order confirmation or invoice, is provided.
• The product has not been washed, opened, used, or tampered with.

Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned once opened or used.

• Opened diaper packs or used baby hygiene products.
• Products damaged due to customer handling after delivery.
• Items without original packaging or proof of purchase.
• Products purchased during clearance sales, promotions, or special offers, unless defective.

Refund Conditions

Refunds are processed only after our team reviews and approves the returned product or complaint.

• If the product is confirmed as damaged, defective, or wrongly delivered, we may offer a replacement or refund.
• Refunds will be processed using the original payment method where possible.
• Refund processing time may vary depending on bank or payment gateway processing timelines.
• Delivery charges may not be refundable unless the mistake was made by Cozy Pancha.

Exchange Policy

If you received the wrong size, wrong product, or damaged item, we will assist you with an exchange based on product availability.

How to Request a Return or Refund

To request a return, exchange, or refund, please contact our support team with:

• Your full name and contact number.
• Order number or invoice details.
• Reason for return or refund request.
• Clear photos or videos of the product, packaging, and issue.

Delivery & Return Shipping

Return shipping arrangements will depend on the reason for the return. If the product issue is caused by our side, we will guide you on the return or replacement process.

If the return is due to a customer mistake, such as ordering the wrong size, additional delivery charges may apply.

Order Cancellation

Orders can be cancelled only before they are dispatched. Once an order has been shipped, cancellation may not be possible.

To cancel an order, please contact us immediately after placing the order.

Changes to This Policy

Cozy Pancha may update this Refund & Return Policy from time to time to reflect changes in our business operations, product handling process, or legal requirements.

Any updates will be published on this page. We encourage customers to review this policy periodically.